ANY QUESTIONS

Frequently Asked Questions

Not heard enough yet? Well, take a look at the FAQs below. 

Still not sure then use the Contact us button and ask away or let us know you want to have a chat and we will get straight back to you. And if you’d rather that we actually came to see you then that is no problem at all – like you our success is driven by our customers.

I'M IN CONTRACT - CAN I MOVE TO IGUANA BLUE?

Yes. Subject to your turnover we can buy your contract out from your existing supplier. There is a maximum level of £3k but that is rarely the penalty level that is in place.

DO YOU REALLY PAY NEXT DAY - EVERY DAY?

Yes we do. All payments taken by midnight (00:00) will be paid by 10am (10:00) the every next day - seven days a week. And this is as standard and there are no additional fees

DOES PCI COMPLIANCE COME AS STANDARD?

We know this really will annoy your existing supplier because they earn a great deal of money from the PCI Compliant 'add-on' but at Iguana Blue - this is all included at no extra charge.

ARE THE PAYMENTS TAKEN SECURE?

We take security very seriously and all transactions are "end-to-end encrypted" which means no element of the transaction is visible - ensuring that our terminals are totally PCI Compliant and your customers data is safe.

WHEN CAN I START TAKING CARD PAYMENTS?

All our contracts are online and, once signed, we send our terminals on next day delivery and then you login into our intuitive dashboard so you can be up and running in as little as 24 hours.

HOW CAN I GET A QUOTE?

You can give us a call send us an email and even drop us a WhatsApp - all on our Contact us page - you can even upload your statement from your existing supplier to get a quote in 24 hours.

ARE THERE ANY CREDIT CHECKS?

No, we don't need to perform any credit checks but we will need proof of identity that typically includes driving licence, utility and bank statement. This will not affect the credit rating of you or your business.

WHAT ARE THE CHARGES?

There is a terminal fee (per terminal) and then a transaction fee for the different cards you accept. We keep these to the lowest possible level as we want to keep you as a customer. Both of these fees are on one invoice to be 100% transparent.

WHAT IS THE CONTRACT LENGTH?

If you are moving an existing payment terminal to Iguana Blue then it is normally just a one month rolling for new businesses a contract of no-more than 6 months might be required.

WHAT IF I NEED SUPPORT?

We have a dedicated team based in the UK to help you through any issues - the support centres are open seven days a week and are manned from 8am (08:00) to 11pm (23:00).

I AM NOT GREAT WITH TECHNOLOGY?

Where possible the team at Iguana Blue will always seek to on-board your account in person. It helps us understand your business better and get to know you. If this is not possible we have videos, Zoom and Teams to help you.